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customer story

How Clarus WMS Went From “Overwhelmed” to “Onboarding in Record Time” With Thirst

With Katie Park, HR Manager at Clarus WMS

100+

Learners

50%

Faster Onboarding

100%

Employee Adoption

Clarus-WM-Customer-Story-Katie-Park
INTRODUCTION

Katie Park is the HR Manager at Clarus WMS, a warehouse management software company that’s growing fast.

And when we say fast, we mean new-teammates-in-multiple-locations, all-at-once fast!

Exciting? Absolutely.
But also… a little chaotic.

“We didn’t have a consistent way to onboard new people,” Katie admits. “Information was scattered across different tools, and our senior team were spending hours repeating the same information.”

That meant longer onboarding times, slower ramp-up for new hires, and the constant risk that important know-how stayed locked in the heads of just a few people.

They needed a better way.

One that was quick to set up, easy to use, and actually felt like the modern tools their team loved.

Clarus WMS Team In the Office
The challenge

When you’re growing as quickly as Clarus WMS, onboarding isn’t just something you “do” - it’s the make-or-break moment that decides how fast new hires can contribute.

But for Katie and the Clarus WMS team, it was clear the process wasn’t keeping up with the pace of the business.

New team members were joining from different countries, different backgrounds, and with different levels of industry knowledge. On their first day, they’d be greeted with… a patchwork of PDFs, Google Docs, and email threads.

The real expertise?

It lived inside the heads of the more experienced team members. 

And while those people were more than happy to share, it meant repeating the same onboarding conversations over and over,  and hoping nothing got missed along the way.

It wasn’t just inefficient. It was risky.

If someone left, valuable knowledge could walk right out the door with them.

Katie knew that without a central, accessible, and engaging way to onboard, they’d keep running into the same problems: longer ramp-up times, overworked managers, and a growing gap between the knowledge new hires needed and the knowledge they could actually access.

“We wanted people to feel confident and capable, quickly,” Katie says. “But our onboarding process just wasn’t built for the speed we were growing.”

Here’s what Clarus WMS was up against:

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No central home for onboarding content – resources were scattered and hard to keep updated
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Knowledge locked in silos – experienced team members were the only ones who knew certain processes
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Slow ramp-up for new hires – too much time spent waiting for answers
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Manager time drain – hours lost each week to repeat explanations
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A distributed team – making it harder to get everyone the same information, in the same way
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“Without Thirst, we’d still be stuck in that cycle of repeating ourselves, onboarding would drag on, and we’d risk losing knowledge when people moved roles. Now? We’ve got a living, breathing hub that grows with us...and our team loves it!”

Katie Park - HR Manager - Clarus WMS
Katie Park
HR Manager, Clarus WMS
the solution

The Thirst Moment

When Katie saw Thirst, she immediately got it.

“It just felt intuitive,” she says. “We didn’t have to teach people how to use it; they jumped straight in.”

Within days, the Clarus team had:

  • Uploaded videos, links, and PDFs
  • Built onboarding pathways for different roles
  • Created quizzes to check understanding
  • Started sharing tips, processes, and answers to common questions – all in one place

But one of the biggest wins came from building learning journeys.

Instead of dumping a long list of “things to read” on every new hire, Katie and the team used Thirst to create structured, role-specific learning journeys that guided people step-by-step through exactly what they needed to know, and when.

“It means our new starters aren’t overwhelmed,” Katie explains. “They can work through the journey at their own pace, in the right order, and actually apply what they’re learning as they go. It’s a much smoother experience.”

The real game-changer? Thirst’s skills engine.

It doesn’t just guide onboarding — it keeps development going. Employees can pick the skills they want to develop, and Thirst recommends tailored content to help them grow in those areas.

“It means learning isn’t just for new hires, it’s continuous,” Katie says. “And because it’s relevant, people actually use it.”

Clarus Team Using Thirst Learning Platform
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“The power of Thirst AI and the ability it has to deliver personalised content to each learner has meant that since we launched the platform, we have consistently maintained learner engagement. We've been blown away by how quickly Thirst has become integral to L&D across our company.”

Tim Payne Clarus WMS Headshot NEW ORANGE
Tim Payne
CEO, Clarus WMS
the benefits

In just the first few months, the impact of Thirst at Clarus WMS was impossible to ignore.

What had once been a messy, manual onboarding process quickly became structured, engaging, and most importantly, scalable.

Thirst helped Clarus WMS:

Fast Onboarding Icon
Onboard new hires in half the time
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Create a single source of truth for processes and resources
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Keep knowledge flowing between teams and time zones
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Boost engagement without managers constantly chasing participation
Clarus WMS Team

Katie’s favourite part?…The culture shift.

Before Thirst, learning often felt like a box to tick. Managers had to nudge people along, repeat instructions, and hope the important stuff stuck. But with Thirst, that dynamic flipped almost overnight.

“People aren’t waiting to be told what to learn anymore,” Katie says. “They’re going into Thirst themselves, finding what they need, and sharing what they know. That’s huge.”

For her, that moment of self-driven learning is when she knew the platform was really working. Instead of passively consuming whatever content was handed to them, employees started actively shaping their own development — adding resources, answering colleagues’ questions, and building on each other’s knowledge.

It’s no longer just about onboarding. It’s about creating a culture where learning happens every day, without needing to be managed or mandated.

What's Next

For Clarus WMS, Thirst isn’t just an onboarding tool; it’s become the place where learning happens every day.

What started as a way to get new hires up to speed quickly has evolved into something bigger – a central hub where knowledge is captured, shared, and built on continuously.

Whether it’s a new starter working through their first learning journey or an experienced team member uploading a tip that saves colleagues hours of trial and error, Thirst has become woven into the way Clarus works.

Katie says that shift has changed how the business thinks about learning altogether.

“Without Thirst, we’d still be stuck in that cycle of repeating ourselves, onboarding would drag on, and we’d risk losing knowledge when people moved roles. Now? We’ve got a living, breathing hub that grows with us, and our team loves it.”

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